SPEDIZIONE GRATUITA* E RESO CON IL RIMBORSO!
FAQs

Domande Frequenti

Domande Generali

How many products can I buy?

On the Āhua Design website the only limitation is related to the availability of warehouse items.

Is it possible to remove or add one or more items from the cart?

Customer who wishes to delete or add one or more items from the cart can do so in the first step on the My Cart page and must confirm his choice with the “Update” button before proceeding with the next steps.

CREDIT CARD DATA ARE PROTECTED?

The Āhua Design website protects the credit card information used to make the purchase, as it will be delivered directly to the payment gateway. The Āhua Design website does not in any way directly address your credit card details. Data is conveyed by the Bank to international authorized circuits returning the outcome of the transaction by providing information on the good end of the purchase.

Acquistare Online con Āhua Design

IN THE STORE ĀHUA DESIGN IS A MINIMUM ORDER?

No, in Store Online Āhua Design you can make orders of any amount.

HOW DO I KNOW THAT MY ORDER HAS BEEN CONFIRMED?

Once the order has been completed, you will receive a message with the confirmation of your order at the registration email address.
If you do not need to receive email, check your Junk Mail or Spam folder in your email box, and if you’re using a Gmail address, check it in the Promotions folder.
For more information, Customer Service is at your complete disposal. To contact him call the number 331 4169936.

WHEN DO YOU RECEIVE MY ORDER?

Delivery Time: 10 to 15 working days from receipt of payment.
Once your order is confirmed, the merchandise is generally prepared for shipping and entrusted to the courier.
Orders made on weekends or on public holidays are prepared during the next working day. For some European countries, delivery times may be lengthened due to the completion of customs procedures.

Is it possible to cancel an order?

There is no custom cancellation item on the site. Orders that do not register an economic transaction will automatically be canceled. Please do not hesitate to contact Customer Service by clicking on “Customer Support” to send a message or calling 331 4169936.

Pagamenti

WHAT PAYMENT METHOD IS POSSIBLE TO USE ON THE STORE?

The Āhua design Store online allows you to shop using:

  • Early Bank Transfer;
  • PayPal.

HOW DOES PAYMENT WITH BANK CHARGES WORK?

If you choose to shop on the Online Store Āhua Design by paying by bank transfer, remember to make the payment within 3 days of the order date. After that period, in the absence of a wire transfer, your order will be canceled.
Here are the details for the Wire Transfer:

Beneficiary: SAURO COSTIERI
IBAN: IT 76 X 08508 37330 000010102266
BIC / SWIFT: Icraitrre40
BANK: CORINALDO OOPERATIVE CREDIT BANK

Cause: Indicates the date and order number, which you will find in the confirmation email.
We remind you that your order will only be managed upon receipt of the amount on our current account (usually 1 to 3 business days after the transfer has been made).

HOW DOES PAYPAL PAY FUNCTION?

Once the order has been confirmed, Customer will be redirected to the Paypal site where he can make payment with his account or in any way accepted by Paypal and subject to the terms and conditions.

Reso e Rimborso

WHAT PRODUCTS CAN I SAY TO EXERCISE THE RIGHT OF WITHDRAWAL?

For all products you can ask for the right of withdrawal.

HOW TO COST PRODUCTS?

The return is free of charge: the request must be sent to Customer Service within 10 days of receipt of the goods.
Shipping costs related to the return of the goods are the responsibility of the Customer.
To contact Customer Service, click Customer Support on our site or call 331 4169936.

Spedizioni e Consegne

HOW CAN I COST SHIPMENT IN ITALY?

The cost of shipping to Italy – including islands – is totally free.

CAN I SHIP MY PURCHASES ABROAD? HOW MUCH?

For overseas deliveries we will provide a custom quotation.

WHAT SHOULD I DO WHAT I DO NOT DELIVER WHETHER OR NOT ANY PRODUCT DAMAGED?

If there were missing products at the time of delivery, other than those ordered and / or damaged, please contact Customer Service Customer Service by clicking on “Customer Support” to send a message or calling 331 4169936.
If you receive an open parcel, you can accept or refuse delivery directly: immediately report to our Customer Service that will verify the event.